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SHIPPING & RETURNS
SHIPPING POLICY
We are committed to delivering your order quickly, safely, and efficiently. All orders are carefully processed and prepared before shipment to ensure that every product meets our quality standards. Processing times may vary depending on product availability, order volume, and seasonal demand. Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor your package throughout the delivery process.
Delivery times may vary based on the destination country, local customs procedures, and the selected shipping method. While we work closely with trusted logistics partners to provide reliable service, occasional delays caused by carriers, customs authorities, or unforeseen circumstances may occur. Customers are responsible for providing accurate shipping information at checkout, as we cannot guarantee successful delivery for orders with incorrect or incomplete addresses. For any shipping-related questions, our customer support team is always available to assist you.
RETURN & EXCHANGE POLICY
We want you to shop with confidence and be completely satisfied with your purchase. If you are not fully happy with your order, you may request a return or exchange within the eligible return period, provided that the item is unused, in its original condition, and returned with all original packaging and accessories. To initiate a return or exchange, customers should contact our support team and provide the necessary order details so that we can guide them through the process.
For hygiene, safety, and quality assurance reasons, certain personal care, skincare, cosmetic, and beauty products may not be eligible for return or exchange once opened or used. After the returned item is received and inspected, approved refunds will be issued to the original payment method, while eligible exchanges will be processed as quickly as possible. Shipping fees are generally non-refundable unless the return is the result of a damaged, defective, or incorrectly delivered item. We reserve the right to refuse returns that do not meet our return policy requirements.